Brit who paid £1,200 for BA flight to South Africa given a seat covered in another passengers’ WEE… and was then given wet wipes to clean it himself
A BUSINESSMAN who paid more than £1,200 to fly to South Africa with British Airways – was given a “damp seat” full of urine to sit on.
Andrew Wilkinson, 39, claimed a BA stewardess gave him wet wipes to mop up the mess when he protested.
The IT consultant from South West London said he boarded the flight from Heathrow to visit his parents in Cape Town.
After finding his seat finding his seat in economy, he noticed it was damp.
Mr Wilkinson, from South-West London, told the Mail on Sunday the stewardess agreed the dampness was urine.
But she went to the toilet and returned with “wipes” expecting him to clean up the mess.
He said: “‘I told her, “I can’t sit here” but she just laughed. Her response was, “I can see you are going to work me really hard on this flight, aren’t you?”‘
Mr Wilkinson, who paid £1,242 for his round trip, said he was forced to put a plastic bag over the seat and cover it with a blanket.
Mr Wilkinson expressed his rage on Twitter, in a range of which BA noticed.
Shortly after, the airline offered him 5,000 of their Avios reward points in compensation.
It then upped its apologies – giving him a flight voucher worth £435, or a free upgrade on his next flight to Cape Town.
Bashing the airline, he added: “I am not bothered about compensation. I’d just like a proper apology.”
Last night, the trade union which represents flight crews said the 42-year-old’s ordeal was the result of BA’s cost-cutting schemes.
Oliver Richardson from Unite told the newspaper: “The Cape Town route is staffed by cabin crew who earn a pittance and have been taking industrial action.
“This passenger’s experience suggests the service is being hit.”
A spokesman for BA said: “We have been in touch with our customer to apologise and make amends.”
Brit who paid £1,200 for BA flight to South Africa given a seat covered in another passengers’ WEE… and was then given wet wipes to clean it himself
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August 20, 2017
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